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Costa e Praia Mujeres 2025

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FAQ´S

Frequently Asked Flight Questions

The weight and characteristics of the luggage depend on the airline, the fare paid and the route. As a general rule, on domestic and European flights, the limit on regular flight companies is 20KG per passenger. On low cost flights, we advise you to consult the standard of each airline, since they all charge different values per suitcase and/or kilo invoiced, the value of which varies depending on the company itself.

On flights to America, many companies apply the system per suitcase, allowing a single piece per person with a maximum weight of 23 kg.

HAND LUGGAGE: For security reasons, only one piece of luggage per person is allowed. As a general rule, the maximum weight is 6 kg and the measurements may not exceed 55cm x 40 cm x 20cm. We advise you to reconfirm this information with the airline itself. This information is at the indicative level, to know the specific weight for your reservation, please contact us through the CONTACT section of our website.

You should show up at the check-in counters with sufficient time, taking into account the waiting times at that counter, security controls, distances to the boarding gate, etc. It must be at the boarding gate at least 45 minutes before the flight departure date.

As a general rule, we recommend for domestic flights, the presentation at the check-in counters at least 90 minutes before the departure of the flight. For international flights, a minimum of 2 hours before flight departure.

For charter flights, the customer will be informed of the time and place of presentation when the documentation is delivered. The customer's failure to comply with these recommendations exempts Logitravel from any subsequent complaint.

The general flight conditions appear written on our website at the same time as making your reservation. You should consult and accept them to be able to confirm your reservation. If you have any questions related to this section, please contact us before definitively confirming your flight.

  • PASSENGER GUIDE (Customer service, luggage, electronic devices, special passengers, ticket conditions, transport conditions, US flights...)
  • SERVICES (Flights situation, seat reservation, boarding pass, lost luggage...)
  • SERVICES (Baggage, online check-in, minors, pets, time confirmation, customer service...)
  • SERVICES (Online check-in, luggage, children)

No They do not include hold luggage. In the booking process it is requested if you want to take hold luggage. At that time, you must indicate how many bags you want to check and the system will calculate the total value of your reservation.

If you do not book a suitcase and on the day of the flight you want to take a hold suitcase, you can pay for it at the airport. However, an extra fee will be charged for booking at check-in.

Rent-a-Car Frequently Asked Questions

To drive in member countries of the European Union, a driving license is sufficient.

But for the Countries that are not members of the European Union and who have not adopted the authorization model in the Geneva or Vienna Agreements, it is necessary An international driving license.

The model and requirements of the international driving license for driving adapt to the provisions of the Geneva International Agreement of 19 September 1949. It is composed of a gray cardboard in the form of a triptych and 16 pages where, and in different languages (Portuguese, Spanish, German, English, French, Italian, Arabic and Russian), there are the personal data of the holder and the types of letter he has. This driving license is valid for 1 year and is not valid for driving in the country of dispatch.

On flights to America, many companies apply the system per suitcase, allowing a single piece per person with a maximum weight of 23 kg.

HAND LUGGAGE: For security reasons, only one piece of luggage per person is allowed. As a general rule, the maximum weight is 6 kg and the measurements may not exceed 55cm x 40 cm x 20cm. We advise you to reconfirm this information with the airline itself. This information is at the indicative level, to know the specific weight for your reservation, please contact us through the CONTACT section of our website.

Currently the Minimum period The rental is from 24 hours. Rent-a-car companies usually give a courtesy margin between 30 and 60 minutes.

Generally, both in the reservation process and in the confirmation, the conditions of the reservation and what includes the price are indicated. The insurance included is only the mandatory ones (against third parties, coverage of damage to the vehicle and theft of the same) and has a deductible.

The following concepts are not included in the price:

  • Additional insurance, such as all-risk insurance.
  • The fuel used.
  • Parking, tolls, local taxes, traffic fines.
  • The additional driver's fee.
  • Optional accessories such as child seats, snow chains, etc.
Yes, you can. Podem realizar-se alterações e cancelamentos até 48 horas antes da recolha do veículo. Ao realizar a reserva informa-se dos detalhes da política de cancelamento, ou esta figura nas condições gerais. A partir de 48 horas antes da recolha do veículo, os gastos de cancelamento serão de 100% do montante da reserva.
 
To cancel or modify a reservation, you can send an email through the CONTACT tab of the site, indicating locator and subject, which will be managed by our reservations department.

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